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This happened on Tuesday
Today,

I worked overtime at work today as a clinical assistant. I was supposed to go home at 1pm, and was kept back till after 3.30pm.

During those 2.5 hours, I did these things all by myself:

  1. Queue returning patients.
    (I had to register their names, then look for their patient card in the mountainloads of cards there is. And then if stamp and write the date and time.)

  2. Register new patients
    (I had to get their IC and contact number, type everything in the computer, print tags, get a new card and write info into the card, then stamp the date and time)

  3. Collect the patient cards of patients who the doctor has seen, place MC for signing, collect signed MCs.

  4. Typing the names of medications prescribed into the computer. Do note the doctors do not have the best handwriting. In fact, they're almost illegible. Almost.

  5. Prepare the medicines for each patient. Packed, labelled, and instructed.

  6. Collect payment



My senior, was busy talking to patients about some other stuff, if not she's just keying in information for insurance claims.

There were only two people at the counter: Senior, and Me.

It's amazing that I can do so much. I've been there a day short of a week, and am able to do tasks at the level of 'new' staff that joined the clinic before me. At times, I can do more procedures than they can.

I was made to work from 2pm to 11pm on Sunday. A last minute call. At 1.40pm.
She wanted me to work the same on the coming Sunday.
I told her I can't.

Now she wants me to work on Saturday at the same time.

She called her HR person, and I overheard her saying that I was covering for her.
****

After 2 more staff came in, she let me go.
Then she called the newbies (my friend, and I), for a little meeting thing.

And she was obviously trying to hint at how inefficient and not up-to-par today.

Which made me pissed inside, obviously. Because I was working my ass off after my shift, and I had to handle everything! While she either talks to patients or keys in insurance claims.
Being a newbie, less than a week old, she expects me to do everything like drinking water?
I skipped my freaking lunch because of it!
Not only did she not say that I worked hard, she had to hint that I was inefficient.

Now she's giving us two weeks to learn everything about the medicines in the clinic.

When I wanted to cry, I tried thinking about the person I like.
It made me want to cry more.



FML.

it's 10:47 PM now on Thursday, January 28, 2010



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Cassandra Kiara Ng
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