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Today I met one of those impatient patients at the clinic today.
(I wonder how the word 'patient' came about..... Did it first come from the word meaning 'having the ability to wait' or the one meaning 'sick person visiting the doctor'. Either way, they are complete opposites.)

They should seriously consider changing the official word of 'sick person visiting the doctor' to impatient.

Anyway... This person went into the Dr's room already la. Then she came to the counter and thought we got her medicines already. But then she realise oh it's not her turn yet, so she tell me "I know it's not my turn, but later I want a receipt." Having heard her, I said "OK". At this point I didn't know she's seen the doctor already.

So I went on to look for more cards to dispense medicines for. And there really was cards la.

After awhile, she got pissed when my senior asked her if she's seen the doctor. So now the impatient pin the fault on me for not getting her card and making her wait, coz she feels very uncomfortable.

So I quickly dashed back to the card slots and tried to find her card.

Turns out someone (not me), placed the card at the place for people who never respond to Q-number calls. And the doctor didn't do that coz it was inaccessible for him. Someone chucked it in that place!!

And then I rushed to type all her meds, grab them, got her MC and all. When I was wrapping her meds, she gruffly said, "AND YOU CAN'T BE BOTHERED TO APOLOGISE?!"

Fish man! I am busy preparing your medicines, and I was planning to sincerely apologise to you after I've settled everything! Now YOU make it seem so insincere by asking me to do so. How I know someone put your card in the dump slots!

Anyway at that moment it was SO freaking awkward. Because honestly, I wanted to ask her if she wants to get me fired. If she really does, though, on top of an apology I would add in words of gratitude because she will save me the effort of trying to resign.

Well, today was full of people like that. Impatients.

That's why I don't really like that clinic either. I don't have any patient records in the clinic, and never will. Somehow their patients keep coming back. I never had such problems except for once with my family clinic. But that time I actually recovered fully before I had to go back for another infection.

Plus, my family clinic isn't one that is filled with impatient people making a fuss over everything. Everytime I've been there for the past 10 years, everyone waited patiently. Also, it has TV, and a toilet, and a computerized patient record system.

In my working clinic, even though it is more expensive, more people.... They don't have TV. They don't use a computer system and is still stuck with the rotten cards system. If it was computerized, today's problem wouldn't have occurred.

Maybe that's why Wclinic has impatients... Coz they have no TV to watch.

Blahs.

What is wrong with the clinic manz!

it's 3:15 PM now on Wednesday, February 24, 2010



God gave me a kind heart, but not for people to abuse.
I am so angry. So angry with them, so angry with myself.

I was deadset on not working on weekends, and I already told her several times that I do not wish to work on weekends.
Then she still call me and plead with me to work on weekends. And I agreed coz she sounded so freaking desperate.
The way she treats me on normal days, how can she even have the face to come ask me for such a favour. And when she asked me, I reminded her AGAIN that I do not want to work on weekends, and she still pleaded with me.

Bullshit.

I don't think I want to work anymore, maybe another couple of weeks, until I really can't take it anymore.

Anyway, I went out with Angela to watch 'The Imaginarium of Dr Parnassus' on Thursday. Still got student priced tickets! (:
The movie was so abstract that I couldn't really get the whole point of it.... is there even a moral of the story besides not to play games with the devil?

Well, we had a fun time since we haven't seen each other in quite some time, like we used to back in the school days. Used to see each other every weekday, and in the hostel we see each other all the time!

Okay, back to talking about work...

I can't stand people who come in asking for specialist. OH HELLO?!?!? The list of services the clinic provides is printed outside, listed one by one! And it's a GP/Family doctor!!! If you freaking want a specialist go to the HOSPITAL.

I can't stand people who complain about waiting time and ask us to rush stuff. If you're so rushed, come earlier la! If not then sit there and wait like everyone is. I don't freaking care if you don't need medicines. Everyone took a queue number, and so did you, so sit there on your big arse and wait.

I can't stand the seniors who seem to have so much time on their hands, and still yell at me to be faster simply coz they don't want to help me. They even have time to go out, buy food, and eat the food. I, on the other hand, can't even find the time to drink water properly.

I can't stand people who scold me for the things I do not do. Or scold me when they aren't being a role model.
Stupid people.

it's 1:12 AM now on Saturday, February 6, 2010



What is wrong with people?!
Okay... Today something bullshit happened at work.

There was this guy who came and complained, really angrily, in my face, that he has been waiting for his medical report for 3 weeks. Then he said nobody called him, and he's very unhappy about the poor service we have here at the clinic.

After that, I collected his slip from him and went to find his report from behind, and then my senior E was there so I told her about the man. Only she is enough to deal with such people. Plus, she's tall, scary, and has a high chin... Almost everything required to be of equal standing with angry old man.

Apparently, calling people for their reports was the duty of this other senior D from another shift, so we actually have no idea. After passing him his report, telling him that there has been some miscommunication, he proceeded to question us about said 'miscommunication'. I gave up. And left. So E dealt with it and passed his report to Dr. Nan to take a quick look. Nothing was wrong with the report so it didn't take long.

But then later he said he wants to write in. And all that sort of stuff.

I was thinking to myself. That DOM was abit too much lah. If people say need to wait say... 1 week to call you, and they don't call you in 2 weeks... And you are feeling it's urgent, then CALL THEM BACK LA! To err is human what... there's no such thing as perfection.

It's his own business to not check, then storm down here and scold people... Wahlau.
Sumore, he want to write in to complain, then what good does he get? If someone gets fired, does it earn him anything? NO!
Not like we can pay for his scan for him right?

Sheesh man.

Makes me so pissed thinking about it.

The more I don't feel like working anymore.

it's 9:36 PM now on Tuesday, February 2, 2010



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